ilmu toto Casino & Sportsbook FAQ

To reset your password, go to the login page and click "Forgot your password?" Enter your email address or username, and we will send you a password reset link. Click the link in the email, and you will be taken to a page where you can enter a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. After you reset your password, log in with your new credentials. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. We recommend enabling two-factor authentication in your account settings so that even if someone obtains your password, they cannot access your account without your mobile number.

KYC verification requires two documents: a clear photo of your national ID card (front and back) and a selfie of you holding the ID card. Your ID must be valid and not expired. We accept Indonesian national ID cards, passports, and driver's licenses. The selfie must show your face clearly and the ID document in your hands. Upload both images through the KYC section of your account. Verification usually takes a few minutes, but may take longer during peak hours or if the images are unclear. If your verification is rejected, you will receive an email explaining why. Common reasons include blurry images, poor lighting, or a partially visible ID. Re-upload clearer images and try again. If you have questions about KYC, contact our support team.

We support deposits from many payment methods with flexible ranges. E-wallet deposits via DANA, e-wallet, mobile banking, local payment, and online payment typically start at a small minimum and go up to several million rupiah per transaction. e-wallet deposits, which you can make by scanning a code with your mobile banking app, have similar ranges. Bank virtual account deposits via mobile banking, local payment, online payment, and e-wallet also support a wide range. The exact minimum and maximum depend on your payment method and your account history. When you go to deposit, the system will show you the range for each method. If you want to deposit a large amount, you may need to make multiple transactions or contact our support team. Deposits are usually credited instantly for e-wallets and mobile banking, and within a few minutes for bank transfers.

ilmu toto does not charge fees on deposits. When you deposit via local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank virtual accounts, the full amount you send is credited to your account. Your bank or e-wallet provider may charge their own fees, but those are separate from ilmu toto. Withdrawal fees depend on your payment method. Bank virtual account withdrawals typically have no fee, while some e-wallet withdrawals may incur a small charge. The exact fee, if any, will be shown to you before you confirm the withdrawal. We always withdraw to the same payment method you used for your most recent deposit. If you have questions about fees for a specific payment method, contact our support team before you withdraw.

Live-dealer tables are games hosted by real dealers in professional studios. You can see the dealer on camera, watch the cards or wheel in real time, and interact with other players via chat. ilmu toto offers blackjack, baccarat, roulette, and Dragon Tiger with multiple camera angles and HD streaming. Slots are automated games where you spin reels and match symbols to win. ilmu toto offers Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games have lower house edges and feel more like a real casino experience, while slots are faster-paced and require less decision-making. Both are available on the ilmu toto mobile app and desktop website. Choose the game type that matches your preference and budget.

Our loyalty tier programme rewards active players with points for every bet they place. As you accumulate points, you move up through tiers—each tier unlocks benefits such as higher withdrawal limits, priority support, and exclusive promotions. Your tier status is displayed in your account dashboard. Points are earned automatically on all games, including football betting, live-dealer tables, and slots. You can check your current points balance and tier level anytime in your account. Tier status resets periodically, so you need to keep earning points to maintain your level. Higher tiers offer better benefits, so regular players benefit more from the programme. For details about specific tier benefits and point requirements, visit the loyalty section of your account or contact our support team.

You can adjust your account preferences in the Settings section of your account. Here you can update your email address, mobile number, password, and notification settings. You can also enable two-factor authentication for extra security. If you want to pause your account temporarily, contact our support team via the chat widget or email form on our website. We can temporarily restrict your account so you cannot log in or place bets for a period you specify. This is useful if you want to take a break. To resume your account, contact support again and we will reactivate it. Pausing your account does not delete your data or close your account permanently—it simply prevents access for the duration you request. If you want to close your account permanently, contact support and we will guide you through the process.

You can contact our support team in several ways. The fastest method is the chat widget on our website—click the chat icon in the bottom right corner and type your question. A support agent will respond within a few minutes during business hours. You can also email us using the contact form on our website, and we will reply within a few hours. For account security issues or urgent matters, use the chat widget so you can speak to an agent immediately. Our support team serves users across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We respond in English and Indonesian. Have your account username or email ready when you contact us so we can help you faster.